Privacy Policy

Our Values

At Simply Natural Soap Making Supplies we place the utmost importance on protecting your privacy and the security of your payment card information that you may provide to us whilst viewing and in turn, if completing a purchase via our website – simplynaturalsoapmakingsupplies.com.au

We take this extremely seriously and have made every effort to ensure we provide you with the best possible experience whilst transacting with us and viewing the information contained on our website.

In order to keep you informed and to protect your privacy and the security of the  information you give us, we provide this statement to explain our practices and the choices you can make about the way your information is collected and used by Simply Natural Soap Making Supplies and our website  simplynaturalsoapmakingsupplies.com.au

To make our Privacy Policy easy to find, there are links to it on every page of our website and at every point where personally identifiable information may be requested.

Simply Natural Soap Making Supplies or our website simplynaturalsoapmakingsupplies.com.au will not use your personal information except as outlined in this Policy.

By utilising our services and website you consent to the terms stated within.

What Information Do We Collect?

We will not collect any personally identifiable information about you through our website unless you provide it to us voluntarily. The information we collect varies, depending on how you use our site. This Policy applies to all information collected or submitted to simplynaturalsoapmakingsupplies.com.au and Simply Natural Soap Making Supplies.

You can make requests to join email announcement lists, participate in promotional events, register to receive materials from us, or receive other types of information that we feel may be of interest. The types of personal information collected include:  your name, shipping address, billing address, e-mail address, password, phone number, mobile phone number and if you choose – payment card information to complete your current purchase request. We are able to complete one transaction with your payment card for the current transaction that you have requested.  For the security of your payment card information, any subsequent/repeat purchases will require you to re-enter payment card information as you complete another transaction with us, as it is neither available nor stored by our systems for later use.

We also collect aggregate, non-personally-identifiable information on users that choose to view the information contained on our website – simplynaturalsoapmakingsupplies.com.au by recording the IP address from the computers of visitors to our site. An IP address is a number that is assigned to your computer when you surf the Web. Web servers, or the computers that provide the web pages to your computer for you to view, automatically identify your computer by its IP address. When you use your computer to request to view a page from a server, that server logs your IP address. Simply Natural Soap Making Supplies or our website simplynaturalsoapmakingsupplies.com.au does not link IP addresses to anything personally identifiable about you. Your visit to simplynaturalsoapmakingsupplies.com.au will be logged; however, you will remain anonymous to us.

This information provides us with the ability to record the number of people that view each page of our website to better understand which features, products and services, sales and promotions, or other matters that may be of interest to you and to better understand how we can make improvements to your experience and dealings with us.

The information we collect from you may be shared with our affiliates, subsidiaries and/or agents, and may be used to provide services and other information that you request from us. Sharing this information with us enables us and any party that we employ for the purpose, to follow-up with you on information you request, to complete your transaction or to perform other services that you may request from us.

We do not authorise any of these third parties employed by us, to make any other use of your information other than to fulfill your requests. We may also use your information for market research purposes.

We will not sell or rent or share your personally identifiable information to anyone. We will send personally identifiable information about you to other companies for and under the following guidelines:

    We have your consent to do so.

    We need to share the information in order to provide the product, service or information that you have requested.

    We need to send the information to companies who work on our behalf to provide a product, service or information to you, on our behalf, and to provide other services, including, but not limited to, payment processing, shipping, order tracking, promotional fulfilment, and customer service.

    These things are necessary in order to complete your requests and or transaction.  Unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to perform the role that we have requested of them, unless they have your exclusive consent to do so.

    We need to respond to valid legal process. This includes a search warrant, subpoena, or court order, and any other instance when we believe we are required to provide information by law.

Business Transfers

As we continue to develop and improve our business and systems, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets, but remains subject to the promises made in any pre-existing Privacy Policy (unless you consent otherwise). Also, in the event that the whole of our business, or substantially all of it, is acquired, customer information will of course be one of the transferred assets.

How Do We Use Cookies?

We use “cookies” to help us provide a better user experience by measuring which website areas are of greatest interest to persons viewing our website . We may also use cookies when you register for further information. In this situation, a cookie will store useful information that enables our website to remember you when you return. We can only read cookies from simplynaturalsoapmakingsupplies.com.au website. You may choose to disable cookies using the tools in your browser; however, by doing so you may not be able to take full advantage of all functions provided for your use, on our website.

Linking to Other Websites

We may provide external links to other websites that are not under our control. These websites have their own policies regarding privacy that you may wish to review in order to ascertain each particular link and the security of that website. We have no responsibility for linked websites or the information that they provide, we do not endorse any product or service provided by another business or company, these external links are provided for our clients purely for convenience and in order to provide you with what we believe may be relevant information.

How Do We Keep Your Information Secure?

In an endeavour to prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical and electronic procedures to safeguard and secure personal information we collect. We cannot guarantee 100% security of any information that you disclose online, and you do so at your own risk. You are invited to register with simplynaturalsoapmakingsupplies.com.au in order to purchase products, participate in promotions or contests or to receive other information from us from time to time. At the time you register you will create a password. Please remember your password as you will be asked to provide it each time you make a purchase or attempt to access your personal information. You are responsible for maintaining the confidentiality of your password and for all uses of your password, whether or not authorised by you. You should not disclose your password to any other person.

In order to protect the security of your account and personal information, when your visit is complete you should be sure to log off of our website and shut down your browser. We incorporate security measures such as encryption and authentication tools to protect your data from unauthorised use. Firewalls, Usernames and Passwords are utilised to protect our network and systems from unauthorised users accessing and tampering with files and other personal information that we store about our clients. These passwords are changed regularly in order to prevent unauthorized access to our systems.

In addition to our internal practices, we also use Secure Sockets Layer (SSL) technology to protect your personal and payment card information. Upon entering the checkout page of our site your computer will begin communicating with our server host, in secure mode.

You will be able to tell that you are in secure mode because the “http” in the web address on your browser will change to “https”. In addition, depending on the browser you use, you will see either a padlock (Microsoft Internet Explorer, Netscape Communicator, AOL) or a solid key (Netscape Navigator) in the lower section of your browser window.

How Do I Correct My Information or “Opt-Out”?

Please assist us in keeping your information current by notifying us of changes to your name, address, title, phone number or email address. You may correct your personal information or select the option not to receive future contacts (i.e. mailings, calls, etc.) by logging in to My Account on our website simplynaturalsoapmakingsupplies.com.au or by contacting customer service at sales@simplynaturalsoapmakingsupplies.com.au

In the event you elect not to receive any future contacts from simplynaturalsoapmakingsupplies.com.au, we will endeavour to remove your name from all of our contact lists; however, information is sometimes difficult, if not impossible, to remove from all data sources, and we can only promise to endeavour to remove you from any lists that we directly control.

We shall have no liability under this Privacy Policy for our failure to accomplish this objective. If you have questions, you should direct them to sales@simplynaturalsoapmakingsupplies.com.au.

You may also request changes to or removal of your personal information from our website by contacting us at the address or telephone number provided. Requests submitted via mail or telephone take longer to process and you should not expect your information to be removed for a minimum of six (6) weeks after submitting a written or telephonic request. During that time you may continue to receive materials from us via email or regular mail and we apologise for any inconvenience such materials may cause you during this time.

Children

We will never knowingly collect or solicit information from individuals under the age of 13 without first obtaining verifiable parental consent. If you are under the age of 13 you should not provide information to us via this website. If we become aware that a person under 13 has provided personally identifiable information to us without verifiable parental consent, we will remove such personally identifiable information from our files.

Effective Date and Modifications

We reserve the right to modify this Privacy Policy at our discretion. If we decide to change our privacy policy, we will post those changes here. We encourage you to visit this section of our site regularly in order to remain informed of any changes. Changes to our Privacy Policy shall become effective as of the date they are posted to this site.

Contacting Us

If you have any questions or concerns regarding this Privacy Policy or our data collection practices, please contact us as follows:

By Email:  sales@simplynaturalsoapmakingsupplies.com.au

By Mail:   Simply Natural Soap Making Supplies  PO Box 1057, Morayfield  Qld  4506